
MGT 103 - Leadership, Management and Motivation.
Dr. Gerald Graham, a professor of management at Wichita State University
evaluated 65 potential incentives in a study of 1,500 employees (Graham, 1982).
Know what came first? “Personalized, instant recognition from managers.”
In fact, Graham’s top 5:
1. The manager personally congratulates employees who do a good job.
2. The manager writes personal notes about good performance.
3. The organization uses performance as the basis for promotion.
4. The manager publicly recognizes employees for good performance.
5. The manager holds morale-building meetings to celebrate successes.
Look at Herzberg and Maslow. They would suggest that employees want praise and recognition,
challenging work, growth and development opportunities.
Money makes a positive difference, but it is not THE positive difference-maker.
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